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Shipping & Returns

  • Orders take a maximum of 2 working days to be processed.

  • Shipping takes between 3 to 7 working days depending on where you're situated.

Return & Refund Policy

  • For any queries on return or exchange of products, please write to

  • Please ensure you reach out to us within 72 hours of receiving the product. 

  • Refunds will be processed once the seller approves return of the product. 

  • Products once used are no longer eligible for refund.

  • Return & refund on Terracotta products will not be entertained, unless otherwise provided with an unboxing video.

  • We recommend you to record a video while opening the product. In case there is any damage, please write to and attach the video.

  • Upon examining the video, our team will reach out to you for further assistance.

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