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  • How to create an account?
    Go to this page and click “log in” in the top right corner, then the sign up page will appear. You can see log in or sign up options. Either login by using Google account or facebook account or sign up with an email. Just fill in all the needed information and click “Sign up”. After submitting the form, your account will be confirmed and you will be notified.
  • How can I retrieve my password?
    You can retrieve your password by clicking “forgot password?”. Instructions on password retrieval will be sent to your email.
  • How do I change my personal details or email address?
    You can easily change all your information on your account. Go to the login page and log in, then click “my account” and “edit”. Here you can change all your contact information.
  • How secure are my details?
    Our web store is secured with SSL certificates. This means the information you input is encrypted and it will not be available for third parties.
  • What are the terms and conditions?
    You can see the terms and conditions here
  • What products I can buy from Nature Refreshed?
    You can purchase premium quality Dry fruits, Spices, Dehydrated fruits, Gift boxes, Terracotta products for cooking and home decor.
  • Do you have the products in stock?
    All the products which are shown on our site are available. Order lead time depends on the products and quantities.
  • How to contact customer service?
    If you have questions regarding our online store (ordering, account questions, technical questions), please contact
  • How can I order?
    You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive an order summary to your email.
  • What information should I input when ordering?
    Our online ordering system will ask for all the important information you should submit.
  • How can I get an offer of bulk amounts?
    You just need to write an email to with the product details and quantities you are interested in and use the subject as “offer request”. We will send you an offer. Please note that this feature should only be used for bulk quantity ( 10+ units) price requests.
  • Can I cancel my order?
    If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact
  • Do I have to order online?
    You can also send your order to Online ordering is preferred in most cases because by ordering online, you will save time, you will have an easier payment process and all the information about the order will be accessible for you anytime.
  • Can I return a product?
    If you want to return a product, please contact However a few products are not eligible for return. If in case any damage of the goods, please provide an unboxing video to process your request.
  • What payment methods can I use?
    You can use all the major Credit cards, Debit cards, UPI and Net banking.
  • What should I do if the payment is not accepted?
    Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should be, but you still can't make the payment, please contact notify us about the problem. We can manage the order manually.
  • How can I change the delivery address?
    Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
  • What are the delivery charges?
    South India Standard shipping - 70 Rs Delivered in 5-7 days Rest of India Standard shipping - 150 Rs Delivered in 7-9 days
  • How much time will it take to ship my order?
    Shipping time will be confirmed automatically during the checkout depending on the destination.
  • What are the Shipping costs?
    Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.
  • How to change the shipping address?
    You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.
  • How do you refer to a friend?
    Please visit for more details.
  • Can I earn cash rewards through your website?
    Yes, for more details please visit :
  • How to earn reward points?
    Go to and create an account. It is mandatory to create an account, as the reward points will be credited directly to your account. Click on Rewards in the left bottom cornor. A pop up screen will open. Click on ways to earn to know more.
  • How many points do I earn on my purchase?
    You will earn 5 points for every one rupee spent on Nature Refreshed.
  • Where can I find my reward points?
    Go to and login to your account. Click on Rewards in the left bottom cornor. A pop up screen will open and show your reward point details.
  • How to redeem my reward points?
    Go to and login to your account. Click on Rewards in the left bottom cornor. A pop up screen will open and Click on ways to redeem to know more.
  • If I apply a coupon code, will I still get the reward points?"
    Yes, you will get reward points for the amount spent excluding the couopn discount amount. For example, If you have placed an order worth 250/- by applying couopn of 25/- then you will get reward points on 225/- upon completion of the transaction.
  • My transaction is completed, but still I have not got the reward points. why is it?"
    Normally the reward points will be credited to your account between 2-3 business days of transaction completion.
  • How to purchase gift cards?
    Click on Gift card page on the menu to see the gift cards available. Select an amount, enter the recipient's details, set when you want the card delivered, and pay. After completing checkout, you will receive email confirmation about the purchase. Tip: Customers can also buy gift cards for themselves.
  • How do gift card recipients get their cards?
    The gift card recipient gets an email with the subject line "You just got a gift card from Mr. Jones" (with the relevant name). Their unique gift card code appears in the email.
  • How do recipients redeem gift cards at checkout?
    To redeem the card, the recipient heads over to Nature Refreshed's store and finds items to purchase. During payment, they select the Redeem a gift card option and enter their unique gift card code.
  • What happens if the order total is more than the remaining gift card value?
    If the sale is worth more than the value of the card, customers can pay for the remaining cost using your regular payment methods.
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